Building a Best-in-Class Customer Experience Platform – The Hux Journey – Deloitte Digital

apply(conf) - Apr '21 - 30 minutes

New technologies have been advancing rapidly across the areas of frictionless data ingestion, customer data management, identity resolution, feature stores, MLOps and customer interaction orchestration.  Over the same period many large enterprises have started to find themselves in the uncomfortable position of watching from the sidelines as these advances happen faster than they can evaluate the opportunities, build and sell the business cases, and select and integrate the new desired components.  Offering a pre-configured architecture – using best-in-class components and packaged as a performant and proven platform – offers an opportunity to jump to the desired end-state.  Shorter time-to-value, lower total cost of ownership and much reduced risk are the KPIs of interest.  The CTO of Hux, by Deloitte Digital, and the VP Hux ML Technology talk about the Hux journey, from thesis to execution, and from pain to proof over the last three years.

Diego Oppenheimer



Diego Oppenheimer is the co-founder and CEO of Algorithmia. Previously, he designed, managed, and shipped some of Microsoft’s most used data analysis products including Excel, Power Pivot, SQL Server, and Power BI. He holds a Bachelor’s degree in Information Systems and a Master’s degree in Business Intelligence and Data Analytics from Carnegie Mellon University.

Paul Phillips

CTO, Hux CX Platform

Deloitte Digital

Paul is the Chief Technology Officer of the Hux Marketing Performance, Ad Performance and CX Optimization platform created by Deloitte Digital. Paul has been an expert in AI-driven automation at scale for over twenty years. His team creates and deploys proven solutions that realize high-performance AI/ML, using best-in-class components for large enterprises. A particular focus of Paul’s interests has always been the overall commercial performance of enterprise ML/AI systems.

Julian Berman

VP of Engineering, Hux CX Platform

Deloitte Digital